Contact information
CONTACT INFORMATION
GRAVERRA is dedicated to providing a premium experience from gallery to wall. Whether you have a question about an existing order or an inquiry about a custom commission, our support team is ready to assist.
CUSTOMER SUPPORT For all order inquiries, shipping updates, or product questions, please email us directly. This allows us to track your issue and ensures nothing gets lost.
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Email: contact@graverra.com
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Response Time: 24–48 Hours (Monday – Friday)
HOW TO FAST-TRACK YOUR REQUEST
To help us resolve your issue immediately, please include the following in your email:
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Order Status: Include your Order # in the subject line (e.g., "Order #1024 Status").
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Damages: If your art arrived damaged, attach clear photos of the print and the packaging immediately. We cannot process replacements without photographic evidence.
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Changes: If you need to update an address, mark the subject line "URGENT: Address Change". (Note: We can only modify orders within 1 hour of placement).
TRADE & COMMISSIONS
Are you an interior designer, architect, or business owner looking to outfit a space? We offer trade programs and custom sizing for bulk orders.
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Subject Line: "Trade Inquiry - [Your Company Name]"
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Details: Please include the approximate number of pieces and timeline.
BUSINESS ADDRESS
GRAVERRA Steenweg Op Gierle Turnhout, 2300 Belgium
(Note: This is our administrative office. Please do not return items to this address without prior authorization from our support team.)
