Shipping policy

SHIPPING & DELIVERY PROTOCOL

GRAVERRA utilizes a decentralized, global production network. We do not ship from a single warehouse. Instead, your order is routed to the specialized facility nearest to your delivery address—whether that is in the USA, UK, Europe, Canada, or Australia.

This "Local Production" model ensures faster delivery, lower carbon footprint, and minimal customs delays.

1. PRODUCTION TIME

Every piece is made-to-order. We do not pull stock from a shelf.

  • Standard Processing: Please allow 2–4 business days for your artwork to be printed, mounted, quality-checked, and packed.

  • During peak seasons (Holidays/Black Friday), production may extend by 1–2 days.

2. ESTIMATED SHIPPING TIMES

Once your order passes quality control and leaves the facility, estimated transit times are as follows:

  • USA: 3–6 Business Days

  • United Kingdom: 3–5 Business Days

  • Europe: 3–7 Business Days

  • Canada: 4–8 Business Days

  • Australia & NZ: 3–7 Business Days

  • Rest of World: 5–12 Business Days

Note: These are estimates provided by carriers. GRAVERRA is not responsible for delays caused by extreme weather, strikes, or carrier operational failures.

3. ORDER TRACKING

As soon as your art ships, you will receive a confirmation email containing a tracking link.

  • Please allow up to 24 hours for the tracking link to update in the carrier's system.

  • If you do not see movement after 5 days, contact us immediately.

4. CUSTOMS, DUTIES & TAXES

Because we produce locally in 32 countries, most orders are shipped domestically and will not incur customs duties.

  • Exceptions: If you are in a country where we do not have a local facility (e.g., parts of Asia, South America, or non-EU European nations), your order may be imported.

  • In these rare cases, the customer is responsible for any applicable customs fees or import taxes. We have no control over these charges.

5. ADDRESS ACCURACY

Our fulfillment system is automated. The address you enter at checkout is exactly where the label will be generated.

  • Verification: Please double-check your unit number, zip code, and street name.

  • Liability: If a package is returned or destroyed due to an incorrect address provided by the customer, we cannot offer a refund or free replacement. A re-shipping fee will apply to send a new piece.

6. LOST OR STOLEN PACKAGES

If your tracking states "Delivered" but the package is missing:

  1. Verify the shipping address on your order confirmation.

  2. Look for a "Notice of Attempted Delivery."

  3. Check with neighbors or your building manager.

  4. Contact us at contact@graverra.com within 5 days of the delivery scan.