Privacy policy

Effective Date: December 6, 2025

PRIVACY PROTOCOL

At GRAVERRA, we value discretion and security. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our digital gallery or commission a piece of art. By accessing our services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION COLLECTION

We collect only the data necessary to process your order and improve your experience.

Information You Provide:

  • Identity Data: Name, username.

  • Contact Data: Billing address, shipping address, email address, telephone number.

  • Financial Data: Payment card details (processed securely via encrypted third-party gateways; we do not store full credit card numbers).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Information Collected Automatically:

  • Device Data: IP address, browser type, time zone setting, location data.

  • Usage Data: How you interact with our website, products, and services.

2. USE OF INFORMATION

Your data allows us to:

  • Fulfill Orders: Process payments, arrange shipping, and provide invoices.

  • Communicate: Update you on order status, handle inquiries, and send relevant notifications.

  • Screen for Risk: Protect against fraud and unauthorized transactions.

  • Optimize: Analyze site traffic and user behavior to improve our gallery interface.

3. DISCLOSURE OF INFORMATION

We do not sell your personal data. We share it only with trusted partners essential to our operations:

  • Service Providers: We use third-party processors for payment (e.g., Stripe, PayPal), logistics (e.g., Gelato for global production and shipping), and analytics. These partners are contractually obligated to protect your data.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. DATA RETENTION

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

 

5. YOUR RIGHTS (GDPR & CCPA)

Depending on your location, you have rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.

  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The Right to Object to Processing: You have the right to object to our processing of your personal data.

To exercise these rights, please contact us at contact@graverra.com

6. SECURITY

The security of your data is paramount. We implement industry-standard encryption and security protocols to protect your personal information during transmission and storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. CONTACT

For privacy-specific inquiries, please contact us:

  • Email: contact@graverra.com

  • Mail: GRAVERRA , Steenweg Op Gierle, Turnhout, 2300, BE